Contact information

Write to us at support@ftm.shop. We answer every message within one business day, and every written complaint with a reasoned reply within 14 days.

Email is the way to reach us for anything about an order — sizing, delivery, or a problem with a piece. We do not take orders or enquiries by telephone, and we do not receive visitors.

ftm.shop, Europe
support@ftm.shop

What this shop is

ftm.shop sells handmade anatomical models in one fixed configuration at a lower price. Every piece is cast, pigmented and hand-finished to order in the configuration confirmed at checkout. They are not medical devices.

Because the pieces are made in batches, production takes 10–15 business days before shipping. Individual requests — softer pour, reinforced areas, hair, alternative rods, internal ridges — are not available here. Those options exist on the main Emisil store.

There is no shade matching service in this shop. Skin tone is chosen from the skin tone chart, and the choice is final.

Orders ship worldwide in plain, unbranded packaging.

Before you order

Because each piece is made to your specification, please read the Refund policy and Terms of service first — they explain what is and is not covered, and how claims work.